Privacy Policy
Last updated: 15 March 2025
At wolarivent, we understand that your personal information matters. This policy explains what data we collect when you use our financial modelling education services, why we need it, and how we keep it safe. We're committed to transparency about your privacy rights under Australian law.
Who We Are
wolarivent operates as an educational provider focused on financial model building. Our registered address is 585 Robertson Dr, Bunbury WA 6230, Australia. When we say "we," "us," or "our" in this document, we mean wolarivent and our related entities operating within Australia.
This policy covers information we collect through our website, email communications, and any interactions you have with our educational programs. If you have questions about anything here, reach out to us at help@wolarivent.com.
What Information We Collect
The type of information we gather depends on how you interact with us. Here's what we typically collect:
Information You Give Us Directly
- Name and contact details when you sign up for our programs or contact us
- Payment information when you enroll in courses
- Educational background and work experience if you share it in application forms
- Questions or feedback you send through our contact forms
- Content you create in course assignments or discussion forums
Technical Information We Collect Automatically
- Your IP address and general location data
- Browser type and device information
- Pages you visit on our site and how long you spend there
- Referring websites and search terms that brought you to us
- Course progress and completion data when you're enrolled
We don't collect sensitive information like health records or financial account details beyond what's needed to process payments. And we never sell your personal data to third parties.
How We Use Your Information
Every piece of information we collect serves a specific purpose. We're not in the business of hoarding data we don't need.
Purpose | Legal Basis |
---|---|
Deliver educational content and course materials | Contract performance |
Process payments and maintain enrollment records | Contract performance |
Send course updates and important announcements | Contract performance |
Answer your questions and provide support | Contract performance |
Improve our website and course offerings | Legitimate interest |
Send marketing emails about new courses | Consent (you can opt out anytime) |
Comply with legal obligations and prevent fraud | Legal obligation |
If we want to use your information for something not listed here, we'll ask for your permission first.
Who We Share Your Information With
We keep your information within our organization as much as possible. But running an educational business means working with some trusted partners:
- Payment processors who handle transactions securely when you enroll
- Email service providers who help us send course materials and updates
- Cloud hosting services where we store course content and student records
- Analytics providers who help us understand how people use our website
- Legal and financial advisors when we need professional advice
All our service providers are required to protect your information and can only use it for the specific services they provide to us. We choose partners who meet Australian privacy standards and have solid security practices.
We'll disclose your information to authorities if required by law, or if we believe it's necessary to prevent fraud or protect someone's safety. But we won't hand over your data to law enforcement without a valid legal request.
International Data Transfers
Some of our service providers operate servers outside Australia. When your information leaves the country, we make sure it's protected through:
- Standard contractual clauses approved by Australian authorities
- Providers certified under recognized international privacy frameworks
- Additional security measures for sensitive information
Your data might travel overseas, but your privacy protections travel with it.
Your Privacy Rights
Under Australian Privacy Principles, you have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide it within 30 days in a readable format.
Correct Inaccuracies
If something we have on file is wrong or outdated, let us know and we'll fix it promptly.
Request Deletion
Ask us to delete your personal information, subject to legal requirements that might require us to keep certain records.
Withdraw Consent
Stop receiving marketing emails or withdraw permission for optional data uses anytime.
Restrict Processing
Limit how we use your information while we investigate a concern you've raised.
Data Portability
Get your information in a structured format that you can transfer to another service provider.
To exercise any of these rights, send an email to help@wolarivent.com with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we might ask for a reasonable fee if your request is particularly complex or repetitive.
How We Protect Your Information
Security isn't just a checkbox for us. We take practical steps to keep your information safe:
- All data transmission uses industry-standard encryption
- Access to personal information is restricted to staff who need it for their jobs
- Our systems are regularly tested for vulnerabilities
- We use secure payment processing that never exposes your full card details to us
- Regular backups protect against data loss
- Staff receive training on privacy obligations and security practices
No system is completely foolproof, but we work hard to minimize risks. If we experience a data breach that might affect you, we'll notify you and the relevant authorities as required by Australian law.
How Long We Keep Your Information
We don't keep your personal information longer than necessary. Here's our general approach:
- Active student records: Kept while you're enrolled and for 7 years after completion for accreditation purposes
- Financial records: Retained for 7 years as required by Australian tax law
- Marketing contacts: Kept until you unsubscribe or ask us to delete your information
- Website analytics: Aggregated data kept indefinitely; individual user data deleted after 26 months
- Support correspondence: Usually kept for 3 years to help us improve our services
When we no longer need your information, we securely delete or anonymize it. If we need to keep records for legal reasons, we'll store them securely and restrict access.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and improve your experience. Most browsers accept cookies automatically, but you can change your settings to block them if you prefer.
Types of Cookies We Use
- Essential cookies: Required for the site to work, like keeping you logged in
- Analytics cookies: Help us understand which pages people visit and how they use the site
- Preference cookies: Remember your settings and choices
We don't use advertising cookies or share cookie data with advertisers. You can manage your cookie preferences through your browser settings, though blocking essential cookies might affect site functionality.
Children's Privacy
Our courses are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us first.
If we discover we've accidentally collected information from a child without proper consent, we'll delete it immediately.
Changes to This Policy
Privacy laws and our business practices evolve over time. When we update this policy, we'll post the new version here with a revised date at the top. Significant changes will be announced through email or a notice on our website.
We recommend checking this page occasionally to stay informed about how we protect your information. Continuing to use our services after changes means you accept the updated policy.
Making a Complaint
If you're concerned about how we've handled your personal information, please contact us first at help@wolarivent.com. We take complaints seriously and will investigate thoroughly.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001
Contact Us About Privacy
Questions about this privacy policy or how we handle your information? We're here to help.
Email: help@wolarivent.com
Phone: +61 404 363 503
Mail: 585 Robertson Dr, Bunbury WA 6230, Australia
We typically respond to privacy inquiries within 5 business days.